Jason Skinner

Jason Skinner

AI customer service expert specializing in chatbot and voice AI deployment, vendor evaluation, and support automation performance optimization

AI customer service expert specializing in chatbot and voice AI deployment, vendor evaluation, and support automation performance optimization

I lead AI chat and voice deployments, vendor evaluation, launch design, escalation logic, and performance measurement for large scale support environments.

I lead AI chat and voice deployments, vendor evaluation, launch design, escalation logic, and performance measurement for large scale support environments.

70%

Online service share, up from 30%

$1.4M

Service revenue growth generated

70%+

Chat resolution rate on complex flows

Selected outcomes

Increased online service share from 30% to 70%

Generated $1.4M in service revenue growth through Trade-In initiatives

Led AI chat and voice channel strategy rigorous vendor evaluation and deployment

Achieved 70%+ chat resolution rate on complex support flows

Built digital CX measurement and optimization frameworks

Expanded GenAI Chat for Bose globally